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Terms of Service

Last updated: April 16, 2026 · Effective date: April 16, 2026

These Terms of Service ("Terms") govern your access to and use of the Snowball website at snowballtech.com and any related services provided by Shanghai Snowball Digital Intelligence Technology Co., Ltd. ("Snowball," "we," "us," or "our"). By accessing or using our website, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using our website, you confirm that you are at least 18 years old, have the legal capacity to enter into this agreement, and agree to be bound by these Terms. If you do not agree, please do not use our website.

2. Use of the Website

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use. Prohibited activities include:

  • Attempting to gain unauthorized access to any part of the website or our systems
  • Attempting to gain unauthorized access to any part of the website or our systems
  • Scraping, data mining, or automated data collection without written permission
  • Impersonating any person or entity
  • Interfering with the proper operation of the website

3. Intellectual Property

All content on our website — including text, graphics, logos, icons, images, trademarks, software, whitepapers, and documentation — is the property of Shanghai Snowball Digital Intelligence Technology Co., Ltd. or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may download whitepapers and resources we provide for personal or internal business use. You may not redistribute, republish, or sell our content without prior written permission.

"OnBoard™" is an unregistered trademark used by Shanghai Snowball Digital Intelligence Technology Co., Ltd. in commerce. All other trademarks, service marks, and logos appearing on the website are the property of their respective owners.

4. Products and Services

Our website describes our OnBoard™ product line including OBIS (OnBoard IoT Security), Secure Infrastructure (PKI/KMS/HSM), SEMS (Secure Element Management System), and Mobile Credentials. Product terms, pricing, and specifications are provided for informational purposes and may change without notice. Binding commitments are established only through executed commercial agreements.

5. User-Submitted Information

When you submit information through our forms (demo requests, inquiries, whitepaper downloads, etc.), you represent that the information is accurate, truthful, and that you have the right to provide it. Your submitted information is handled in accordance with our Privacy Policy.

6. Third-Party Links

Our website may contain links to third-party websites (e.g., LinkedIn, partner sites). We are not responsible for the content, privacy practices, or availability of third-party sites. Access them at your own discretion.

7. Disclaimer of Warranties

Our website and content are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the website will be uninterrupted, error-free, or secure.

8. Limitation of Liability

To the maximum extent permitted by law, Shanghai Snowball Digital Intelligence Technology Co., Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website, even if advised of the possibility of such damages.

9. Indemnification

You agree to indemnify and hold Shanghai Snowball Digital Intelligence Technology Co., Ltd. harmless from any claims, damages, or expenses arising from your violation of these Terms or misuse of the website.

10. Governing Law and Jurisdiction

These Terms are governed by the laws of the People's Republic of China, without regard to conflict of law principles. For EU/UK residents, mandatory consumer protection laws of your country of residence apply where applicable. Any dispute arising out of or in connection with these Terms shall be submitted to the competent People's Court of Shanghai, China, unless otherwise required by mandatory law. Nothing in this section limits the rights you may have under separately executed commercial agreements with Snowball, which may specify different governing law or dispute resolution mechanisms.

11. Changes to These Terms

We may modify these Terms from time to time. The "Last updated" date reflects the most recent revision. Continued use of the website after changes constitutes acceptance of the revised Terms.

12. Contact

Questions about these Terms? Email us at info@snowballtech.com.